Anrabess|Refund & Exchange Policy

Deadline for accepting returns

We have a 30-day return policy, which means you have 30 days after receiving all your items to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed or un-altered, with tags, and in its original packaging. 

Processing Returns

To start a return, you can contact us at If your return is accepted, we’ll provide you instructions on how and where to send your return. Items sent back to us without prior authorization will not be accepted.
Please do not send your return to the address on your package. That is not our warehouse address, and belongs to our shipping agent. Once we accept your return request, we will inform you of the return address by email.
You can always contact us for any return question at

Exceptions / non-returnable items

Any items that have been worn, washed or altered are not eligible for returns. 

Defective, damaged and wrong items

We sincerely apologise for any inconvenience caused by receiving a wrong, defective garment or damaged garment with transportation problems. Please contact us at with your order number and photos of the fault. We will provide you with a solution. 

Return handling fee and postage

There is no handling charge by us for return.
Shipping is free on your return for any order if the item is defective, damaged or if you receive the wrong item.
You have to pay for the shipping fee on your returns when your order without any mistakes.
You can use your own shipping method and at your own cost.

Return address:

Room 22, 11th Floor, China Union Plaza, 1008 Tai Nan West Street, Lai Chi Kok, Kowloon, Hong Kong

How long you will receive the refund

We process the refund once we receive the returned package and you will be notified by email. It takes 2-3 business days that the refund back into your account. Pls note that refunds can only be back to the original form of payment. Thank you for your patience and understanding.

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